Medicine that treats
the whole you

1. Introduction

Continuum Primary Care LLP ("we," "us," or "our"), operated by Dr. Anita R. Bhardwaj, MD, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when visiting this website or communicating with our practice.

2. Information we collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and zip code provided through inquiry forms or email.
• Health information — information you voluntarily share when completing intake forms or scheduling consultations. This information is governed separately by our HIPAA Notice of Privacy Practices.
• Usage data — standard web analytics data (pages visited, browser type, referring URL) collected via cookies or similar tools. No personally identifiable information is linked to this data.

3. How we use your information

• To respond to inquiries and schedule consultations
• To deliver services described in your care package agreement
• To send appointment reminders and practice communications (you may opt out at any time)
• To improve our website and patient experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data security

We use industry-standard security measures to protect your information. All telehealth consultations are conducted on HIPAA-compliant platforms. Intake forms and patient communications are transmitted via encrypted, HIPAA-compliant channels.

5. Third-party services

Our website may use third-party scheduling tools (e.g., Calendly, Acuity), payment processors (e.g., Stripe), and telehealth platforms. These services have their own privacy policies, and we encourage you to review them.

6. Your rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, contact us at anitabhardwaj@continuum-pc.com.

7. Changes to this policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact

Continuum Primary Care LLP
Dr. Anita R. Bhardwaj, MD
Long Grove, IL 60047
anitabhardwaj@continuum-pc.com

Our legal duty

We are required by applicable federal and state law to maintain the privacy of your protected health information (PHI). We are required to give you this Notice of our legal duties and privacy practices with respect to your PHI. When we use or disclose your PHI, we are required to abide by the terms of this Notice.

How we may use and disclose your health information

The following categories describe different ways we use and disclose health information. Not every use or disclosure in a category will be listed.

• Treatment — We may use and disclose your PHI to provide, coordinate, or manage your health care. For example, we may share information with other providers involved in your care if you are referred to a specialist.
• Payment — We may use and disclose your PHI to obtain payment for services rendered. As a cash-pay practice, we do not bill insurance; however, we may provide documentation you request to submit to your HSA/FSA administrator.
• Health care operations — We may use your PHI for quality improvement, training, and practice management purposes.
• As required by law — We will disclose your PHI when required to do so by federal, state, or local law, including reporting obligations for communicable diseases or abuse.
• Public health activities — We may disclose PHI to public health authorities as required by law.
• Serious threats — We may disclose PHI to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Uses and disclosures requiring your authorization

Other uses and disclosures of your PHI not described above will be made only with your written authorization, including most uses of psychotherapy notes, uses of PHI for marketing purposes, and sales of PHI.

Your rights regarding your health information

• Right to inspect and copy — You have the right to inspect and copy your PHI that we maintain. Requests must be submitted in writing.
• Right to request amendments — You have the right to request that we amend your PHI. We may deny your request under certain circumstances.
• Right to an accounting of disclosures — You have the right to request a list of disclosures we have made of your PHI for purposes other than treatment, payment, or health care operations.
• Right to request restrictions — You have the right to request restrictions on how we use or disclose your PHI. We are not required to agree to your request in all cases.
• Right to confidential communications — You have the right to request that we communicate with you about your health information in a certain way or at a certain location.
• Right to a paper copy of this notice — You have the right to a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Telehealth and electronic communications

All virtual consultations are conducted on HIPAA-compliant telehealth platforms. Patient intake forms, messaging, and records are stored and transmitted using encrypted, HIPAA-compliant systems. We will not communicate PHI via unsecured email or standard SMS without your explicit consent.

Changes to this notice

We reserve the right to change this Notice and to make the new Notice effective for all PHI we maintain. We will post any revised Notice on our website and make it available upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our practice or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. You will not be retaliated against for filing a complaint.

Contact our Privacy Officer

Continuum Primary Care LLP
Dr. Anita R. Bhardwaj, MD — Privacy Officer
Long Grove, IL 60047
anitabhardwaj@continuum-pc.com